Customer Centricity

A snippet of something someone said about us today in an email: "He’s great at getting back quickly."

That's nice to hear, because that's how we operate.

I hear horror stories about interminable wait times on so-called client service 800 numbers, lack of follow through by the service provider and the all-time worse: an emailed answer to a question you didn't ask, not answering the question you DID ask!

We are here for the client-that makes us client-centric!
Let us know if you need help.

podcast...cooooool

I never did a radio show before but was thrilled when Liz Kopyscinski, Vice President Belray Asset Management, asked me to spend a half-hour on her weekly podcast about local businesses. It went so fast and when you enjoy doing something it's easy to speak about it! Thanks, Liz, for the invite and I hope all of you enjoy listening:

http://www.belraycommunity.com/radio/belray-radio.html

Free hugs

I was in Cambridge Square on Saturday, home of Harvard University, outside Boston. Two students were holding signs offering free hugs.

My wife took one up on the offer, and my son another.

Jack Mitchell, owner of a specialty men's clothing store in Westport, CT and author of the excellent book "Hug Your Customers" has a sequel "Hug your People." His premise: people, whether they are customers or employees, need to feel appreciated. In this ever increasingly impersonal electronic world, he could not be more on target.

So, hugs, free, or as the result of buying a book, are important ways of acknowledging value and worth of the people who help make you successful.

I try to hug my clients. If you are my client and feel underhugged, please let me know. I do not charge for this part of my service. This is my electronic "free hugs" sign.

It really IS better to give than receive!

Science proves what we have been helping nonprofits do for 6 years: receive from their donors in a smarter way.

Donors feel better (see article) and nonprofits keep more of the donations.

Everyone feels better this way!

Have a nice holiday weekend.

http://www.nytimes.com/aponline/us/AP-Good-to-Give.html?_r=1&scp=1&sq=better+to+give+than+receive&st=nyt&oref=slogin

We were asked to be a guest blogger

... on bizriskadvice, a blog produced by HUB International in New York City.

Thanks to Michael Zeldes of HUB International, and a fellow Gothamite for the invitation.

I hope to add more value on this topic for his clients at another date.
http://bizriskadvice.com/blog/clients-who-pay-by-check-how-your-company-can-protect-its-cash-flow-with-new-payment-technologies.html

Who is gonna bail you out????!!!!????

Citibank, Bear Stearns, who else? And there will be more.

When you need a financial bailout, who will come to your rescue? No one, right?
Don't wait until it's too late. Work on your cash flow NOW.

The key to business success is sound cash flow and actively managing that cash flow. You probably cannot do it alone.

Call us in to help, we have particular expertise and tools to optimize your cash flow.

www.greinvoice.com in the press

Here's some recent coverage of www.greinvoice.com in the trade press in the payments industry. I expect more soon so come back later to see what the industry thinks of our new product.

• see page 2 in http://www.cardforum.com/attachments/20080228NT50CPQN-1-February%2028,%202008.pdf
• our press release reproduced on GreenSheet.com; this will be expanded to a spotlight on new products later this week: http://www.greensheet.com/newswire.php?newswire_id=8759