article highlighting us in a great client relationship

We are pleased to be members of Gotham Networking (ask me about this!) and to help new e-commerce businesses get started the right way, out of the box.
See http://tinyurl.com/c47zgj

How can we help you?

The boost we all sometimes need

I get such an energy boost from going to New York City, professionally and personally.

I am fortunate enough to belong to two great networking groups there and have met people involved in levels of their professions that are truly inspiring. That rubs off on me in very profound ways.

It's a benchmarking opportunity for me.

Many are trusting enough to refer me to others, even if it means a leap of faith in that they don't know from personal experience exactly how I work. Not to worry-I will never disappoint them or their contacts!

But the train ride home allows me an hour or so to reflect on the aspects of these relationships and how I can make them more meaningful and reciprocate.

An example: I try to bring the best-of-the-best I know to lead private seminars for my clients here in Connecticut. This has been successful. I refer them whenever possible.

It's the pay it forward concept. What goes around comes around. It's better to give than receive.

I have always believed in this and thank my colleagues who have referred me without concrete experience of how I can help their clients.

Thanks for letting me expound a bit. More like gush...

We were asked to be a guest blogger

... on bizriskadvice, a blog produced by HUB International in New York City.

Thanks to Michael Zeldes of HUB International, and a fellow Gothamite for the invitation.

I hope to add more value on this topic for his clients at another date.
http://bizriskadvice.com/blog/clients-who-pay-by-check-how-your-company-can-protect-its-cash-flow-with-new-payment-technologies.html

Flattery will get you everywhere

Funny how things happen in pairs.


First, at the Thanksgiving table, several of us got into a discussion how bad customer service has become. We all agreed that our businesses would die if we gave the same lousy customer service to our clients that we receive as consumers.


Then, I received this accolade from Fred Klein, guru of Gotham City Networking, a nationwide social-business networking organization that he founded 10+ years ago and runs as a labor of love. His Thanksgiving posting on the Gotham blog was arranged as an acrostic, and I was mentioned in the "H" line (quoting Fred below):
...
As I have said many times, we are a social-business networking group which is more akin to a tribe than anything else. It is fun for me and I hope it is the same for you. We pledge to keep innovating,invigorating, pushing the envelope, waving the wand and one last note--feel free to make a suggestion (and you will own it).

Happy Thanksgiving to all of the Tribe from A to Z:
...

H-Marc Halpert for being our service obsessed credit card maven.


Thanks, Fred, for recognizing what we do differently than the rest, in front of over 500 other Gothamites, for the unique service quality we give to you as our client. AND thanks and for the opportunities Gotham has given me as a member of such a great organization.


Folks, just ask me about Gotham! Got an hour or so? As we say in Gotham, what goes around, comes around. Today, the thank-yous are flying.