National Customer Service Week

The Congress, by Senate Joint Resolution 166, has designated the week of first week of October, as "National Customer Service Week."

I disagree-I think every day of every week should be customer service-oriented.

A client just emailed me with a problem. Knowing the right people to help, I referred him to the vendor (since this was an ID and password issue, it was not something I am allowed to fix, but I knew who could help).

In minutes, the problem was fixed and I received this email from my client:

Marc,
Thanks for the fast return. I was not expecting it so fast. It is all set and up. SUPER!
Thanks again

Paul

Customer service-It's just what we do. Every day.