The Congress, by Senate Joint Resolution 166, has designated the week of first week of October, as "National Customer Service Week."
I disagree-I think every day of every week should be customer service-oriented.
A client just emailed me with a problem. Knowing the right people to help, I referred him to the vendor (since this was an ID and password issue, it was not something I am allowed to fix, but I knew who could help).
In minutes, the problem was fixed and I received this email from my client:
Marc,
Thanks for the fast return. I was not expecting it so fast. It is all set and up. SUPER!
Thanks again
Paul
Customer service-It's just what we do. Every day.
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