From time to time we get an email thanking us for what we do best: support the client....a radical concept in this world of outsourced customer support and just plain poorly run business!
We were actually surprised this week when we emailed a complaint to Suncast about a snow shovel that wasn't wearing well and they replaced the item with a brand new one in 2 business days--unusual. But we are digressing...
Such outstanding customer support can lead to referrals to new clients or to additional business with existing clients down the road. (Buy Suncast!)
This was one such week of satisfaction:
1) a compliment from a new nonprofit client for our recently completed project,
2) the offer from a client to use him as a reference at a later time,
3) a client referred us to someone starting a new e-commerce business,
4) and the best was a client supplementing the existing work we do with them with a brand new donation/shopping cart to support their product sales and new online fundraising and event planning needs in the early spring.
It feels good. My client feels good. The latter is more important than the former.
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